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Preparamos para ti una serie de recursos que pueden guiarte y mostrarte cómo puedes contactarnos siempre que lo necesites.
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Calculadora de envíos
Tamaño y peso
Nuestras Sedes
Directorio de receptoras
Rastreo de envío
Revisa el estatus de tu carga
Datos Bancarios
Ver formas de pago
Consejos
Preguntas y respuestas
Global logistic solutions
Logistics for customers and businesses
Explore an extensive array of postal and logistics solutions tailored to meet every need, from simple mail dispatches to complex supply chain management, all under one roof for your convenience of an extensive array of postal and logistics solutions.
Delivery times calculator
Leverage our intuitive delivery time calculator to get accurate estimates for your shipments, ensuring you can plan with precision and confidence.
Loyalty offers program
Join our loyalty program to enjoy exclusive offers, discounts, and rewards that get better with shipment.
National fast shipping
Experience unparalleled speed with our national fast shipping services, with rapid delivery across the country.
Shipment tracking at your fingertips
“ Enjoy real-time tracking information, receive instant notifications at every step of the journey ”
With our innovative mobile app, keeping an eye on your shipments has never been easier or more convenient. Access detailed shipment histories with just a tap. Designed for both iOS and Android, our app ensures you’re always in the loop, giving you peace of mind and control over your deliveries.
Economical Standard
Choose our cost-effective Standard Delivery service for reliable and efficient shipping that doesn’t break the bank. Perfect for non-urgent shipments, this option ensures your package arrives safely within 3-5 business days. Ideal for everyday parcels, online shopping deliveries, and business shipments that require quality service.
$5.99 per package
Fast-Track Express
When time is of the essence, our Express Delivery service is here to meet your urgent shipping needs. Guaranteeing delivery within 1-2 business days, this option provides a swift and secure solution for last-minute gifts, important documents, and all time-sensitive shipments. Experience peace of mind with our expedited service.
$19.99 per package
Ultra-Fast Overnight
For the ultimate in speed and convenience, opt for our Overnight Delivery service. Ensure your package is delivered the very next day, including weekends, with this premium option. Tailored for critical shipments, high-priority documents, and when tomorrow simply can’t wait, our Overnight Delivery provides unmatched speed, and reliability.
$29.99 per package
Superior Worldwide
For those seeking the pinnacle of speed and exclusivity, our Premium Service is the ultimate choice. Catering to the most critical and high-value shipments, we ensure delivery within the shortest possible timeframe, often as quickly as the same day or next day, depending on the destination. Elevate your shipping experience to the highest standard.
$39.99 per package
01
Order and pickup
Start your shipping journey with ease by submitting your order through our user-friendly online platform or mobile app. Choose from a wide range of delivery options tailored to your needs, and schedule a convenient pickup time. Our professional team will promptly arrive at your location to collect the package, ensuring it’s handled with the utmost care from the very beginning.
02
Transit processing
Once your package is in our hands, it goes through a meticulous processing phase to ensure it’s correctly categorized and routed. Utilizing our state-of-the-art logistics network, your shipment is then on its way, secured and monitored. With our advanced systems, we guarantee efficiency and safety, moving your package swiftly across cities or borders while keeping you informed every step of the way.
03
Delivery confirmation
The final leg of the shipping process is marked by the prompt and safe delivery of your package to its destination. Our dedicated delivery personnel ensure your shipment arrives on time, every time. Immediately upon delivery, you’ll receive a digital confirmation, complete with a signature for peace of mind. It’s our commitment to close the loop with transparency and reliability, making sure you’re fully satisfied with every aspect of our service.
Flat rates
Small
L x W x H = max 25,000 cm3
Medium
L x W x H = max 50,000 cm3
Large
L x W x H = max 75,000 cm3
Extra Large
L x W x H = max 100,000 cm3
Tailored quotation
Trusted by customers and businesses worldwide
4.9+
Average rating on 234 reviews
“ Since switching to this delivery service, our operations have become so much smoother and more reliable. The difference in how quickly our products reach our customers is night and day. ”
Michael Thompson
Business Owner
“ I can't praise this service enough. In the competitive world of online retail, fast and reliable shipping is everything. This team has consistently gone above and beyond, ensuring time and in perfect condition. ”
Sarah Jennings
E-commerce Manager
“ As a freelancer, I rely heavily on shipping services for delivering my work to clients. This service has changed the game for me with their unbeatable rates and exceptional delivery times. ”
Alex Sebastiano
Product Designer
Secured shipments
Loyal insurance and guarantee commitment
- Comprehensive full-value coverage for loss or damage.
- Streamlined and user-friendly claims process.
- Access to prompt and effective customer support.
- Clear and straightforward terms for all insurance policies.
- Speedy compensation process to minimize any inconvenience.
- Variety of flexible coverage options to suit shipping needs.
- Global protection to ensure your items are covered anywhere.
- Effortless policy activation for immediate coverage.
Frequent asked questions
We prioritize the safety and integrity of your shipments. In the rare case of a lost or damaged package, we offer full-value insurance coverage. Contact our customer service team as soon as possible to report the issue. We will initiate a thorough investigation and guide you through the claim process, ensuring you are compensated for any loss or damage.
You can modify your delivery address if your package hasn’t been dispatched. Please reach out to our customer support team with your order details and the new address. We’ll make the necessary adjustments to ensure your package is delivered to the correct location. Note that changes to the delivery address might affect the delivery times and costs.
To track your shipment, visit our website or open our mobile app and enter your unique tracking number provided at the time of shipment. You’ll receive real-time updates, including the current location of your package and the estimated delivery date. Our tracking system ensures you’re always informed about your shipment’s journey from pickup to delivery.
Yes, our international shipping services extend to over 200 countries around the globe. Depending on the destination, delivery times and costs will vary. We provide detailed tracking and support for all international shipments, ensuring your package is delivered safely and efficiently, regardless of distance.
If your package is lost or damaged, please contact our customer service immediately. Provide them with your shipment details, including the tracking number and a description of the issue. Our team will then supply you with the necessary claim forms and detailed instructions on how to proceed. We’re committed to resolving your claim efficiently, ensuring you receive fair compensation for any loss or damage.
Do you need help?
Customers support
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
Search pickup point
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
For your business
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
284 High Ridge St.
West Main Road, NY 11704
678-523-3685
email@website.com
Navigate
Services
Legal
© Copyright – Uncode Theme
Keeping your eye on the ball while performing a deep dive on the start-up mentality to derive convergence on cross-platform.
Classic Logistic
Track your shipping
Do you need help?
Envía Ahora
Encuentra el servicio mas adecuado para tu envío
Search pickup point
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
Zucarga para Empresas
Solicita tu cuenta comercial y consigue beneficios
Global logistic solutions
Logistics for customers and businesses
Explore an extensive array of postal and logistics solutions tailored to meet every need, from simple mail dispatches to complex supply chain management, all under one roof for your convenience of an extensive array of postal and logistics solutions.
Delivery times calculator
Leverage our intuitive delivery time calculator to get accurate estimates for your shipments, ensuring you can plan with precision and confidence.
Loyalty offers program
Join our loyalty program to enjoy exclusive offers, discounts, and rewards that get better with shipment.
National fast shipping
Experience unparalleled speed with our national fast shipping services, with rapid delivery across the country.
Shipment tracking at your fingertips
“ Enjoy real-time tracking information, receive instant notifications at every step of the journey ”
With our innovative mobile app, keeping an eye on your shipments has never been easier or more convenient. Access detailed shipment histories with just a tap. Designed for both iOS and Android, our app ensures you’re always in the loop, giving you peace of mind and control over your deliveries.
Economical Standard
Choose our cost-effective Standard Delivery service for reliable and efficient shipping that doesn’t break the bank. Perfect for non-urgent shipments, this option ensures your package arrives safely within 3-5 business days. Ideal for everyday parcels, online shopping deliveries, and business shipments that require quality service.
$5.99 per package
Fast-Track Express
When time is of the essence, our Express Delivery service is here to meet your urgent shipping needs. Guaranteeing delivery within 1-2 business days, this option provides a swift and secure solution for last-minute gifts, important documents, and all time-sensitive shipments. Experience peace of mind with our expedited service.
$19.99 per package
Ultra-Fast Overnight
For the ultimate in speed and convenience, opt for our Overnight Delivery service. Ensure your package is delivered the very next day, including weekends, with this premium option. Tailored for critical shipments, high-priority documents, and when tomorrow simply can’t wait, our Overnight Delivery provides unmatched speed, and reliability.
$29.99 per package
Superior Worldwide
For those seeking the pinnacle of speed and exclusivity, our Premium Service is the ultimate choice. Catering to the most critical and high-value shipments, we ensure delivery within the shortest possible timeframe, often as quickly as the same day or next day, depending on the destination. Elevate your shipping experience to the highest standard.
$39.99 per package
01
Order and pickup
Start your shipping journey with ease by submitting your order through our user-friendly online platform or mobile app. Choose from a wide range of delivery options tailored to your needs, and schedule a convenient pickup time. Our professional team will promptly arrive at your location to collect the package, ensuring it’s handled with the utmost care from the very beginning.
02
Transit processing
Once your package is in our hands, it goes through a meticulous processing phase to ensure it’s correctly categorized and routed. Utilizing our state-of-the-art logistics network, your shipment is then on its way, secured and monitored. With our advanced systems, we guarantee efficiency and safety, moving your package swiftly across cities or borders while keeping you informed every step of the way.
03
Delivery confirmation
The final leg of the shipping process is marked by the prompt and safe delivery of your package to its destination. Our dedicated delivery personnel ensure your shipment arrives on time, every time. Immediately upon delivery, you’ll receive a digital confirmation, complete with a signature for peace of mind. It’s our commitment to close the loop with transparency and reliability, making sure you’re fully satisfied with every aspect of our service.
Flat rates
Small
L x W x H = max 25,000 cm3
Medium
L x W x H = max 50,000 cm3
Large
L x W x H = max 75,000 cm3
Extra Large
L x W x H = max 100,000 cm3
Tailored quotation
Trusted by customers and businesses worldwide
4.9+
Average rating on 234 reviews
“ Since switching to this delivery service, our operations have become so much smoother and more reliable. The difference in how quickly our products reach our customers is night and day. ”
Michael Thompson
Business Owner
“ I can't praise this service enough. In the competitive world of online retail, fast and reliable shipping is everything. This team has consistently gone above and beyond, ensuring time and in perfect condition. ”
Sarah Jennings
E-commerce Manager
“ As a freelancer, I rely heavily on shipping services for delivering my work to clients. This service has changed the game for me with their unbeatable rates and exceptional delivery times. ”
Alex Sebastiano
Product Designer
Secured shipments
Loyal insurance and guarantee commitment
- Comprehensive full-value coverage for loss or damage.
- Streamlined and user-friendly claims process.
- Access to prompt and effective customer support.
- Clear and straightforward terms for all insurance policies.
- Speedy compensation process to minimize any inconvenience.
- Variety of flexible coverage options to suit shipping needs.
- Global protection to ensure your items are covered anywhere.
- Effortless policy activation for immediate coverage.
Frequent asked questions
We prioritize the safety and integrity of your shipments. In the rare case of a lost or damaged package, we offer full-value insurance coverage. Contact our customer service team as soon as possible to report the issue. We will initiate a thorough investigation and guide you through the claim process, ensuring you are compensated for any loss or damage.
You can modify your delivery address if your package hasn’t been dispatched. Please reach out to our customer support team with your order details and the new address. We’ll make the necessary adjustments to ensure your package is delivered to the correct location. Note that changes to the delivery address might affect the delivery times and costs.
To track your shipment, visit our website or open our mobile app and enter your unique tracking number provided at the time of shipment. You’ll receive real-time updates, including the current location of your package and the estimated delivery date. Our tracking system ensures you’re always informed about your shipment’s journey from pickup to delivery.
Yes, our international shipping services extend to over 200 countries around the globe. Depending on the destination, delivery times and costs will vary. We provide detailed tracking and support for all international shipments, ensuring your package is delivered safely and efficiently, regardless of distance.
If your package is lost or damaged, please contact our customer service immediately. Provide them with your shipment details, including the tracking number and a description of the issue. Our team will then supply you with the necessary claim forms and detailed instructions on how to proceed. We’re committed to resolving your claim efficiently, ensuring you receive fair compensation for any loss or damage.
Do you need help?
Customers support
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
Search pickup point
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
For your business
Say goodbye to clunky video software and hello to one-click editing online. No training is needed.
284 High Ridge St.
West Main Road, NY 11704
678-523-3685
email@website.com
Navigate
Services
Legal
© Copyright – Uncode Theme
Keeping your eye on the ball while performing a deep dive on the start-up mentality to derive convergence on cross-platform.
ZUCARGA | CENTRO DE AYUDA
Dirección Principal HOUSTON
320 Mason Creek Dr STE 170, Katy, TX 77450.
(855)-ZUCARGA / (855) 982-2742
info@zucarga.com
Dirección Principal ORLANDO
11350 Space Blvd Suite B, Orlando, FL 32837.
(302) 898-0928
orlando@zucarga.com
Call Center
Preguntas Frecuentes
Nuestro asistente virtual de asistencia al cliente. Estamos aquí para ayudarte contus preguntas sobre los servicios de Zucarga Express®.
Envíos
Para seguir los pasos HAZ CLIC AQUÍPuedes solicitar mayor información a través de:Página Web: www.zucarga.comRedes Sociales: @zucarga Contacto directo vía telefónica: 855-ZUCARGA
Los tipos servicios que ofrecemos son envió marítimo, envío aéreo y también transporte terrestre.
Cada país de destino tiene tiempos de envío particulares según sus normas aduanales y canales de transporte, te invitamos a verificar nuestra sección de TIEMPOS DE ENTREGA haciendo CLIC AQUÍ para ver las especificaciones de cada país.
Actualmente prestamos servicios de transporte y envíos para Chile, Colombia, Venezuela, Panamá, México, Honduras, El Salvador, Guatemala y Nicaragua. Puedes conocer todos los detalles de cada destino haciendo CLIC AQUÍ
Conóce el monto apróximado de tu envío haciendo CLIC AQUÍ. Recuerda que el costo de envío depende del origen, destino, servicio, peso del paquete, seguro, y otras consideraciones, cada país de destino tiene costos particulares según las normas aduanales y canales de transporte.
Si, Nuestro "seguro de carga básico" respalda a nuestros clientes por un máximo de $100 en bono de consumo en nuestros servicios. Recomendamos ampliamente asegurar el valor total de su carga contratando el "seguro de carga a todo riesgo" por un adicional de 10% del valor declarado de las facturas de su envío. De lo contrario Zucarga Express LLC no se hará responsable bajo ningún motivo por deterioro, daño, perdida, robo, extravío o hurto, de su envío. Para conocer más detalles sobre el Seguro de Carga HAZ CLIC AQUÍ .
Empaque y Reempaque
Cada país de destino tiene restricciones y prohibiciones particulares según sus normas aduanales de importación y canales de transporte, te invitamos a verificar nuestra sección de DESTINOS en nuestro menú principal para ver las especificaciones de cada país.
Tus cajas obligatoriamente deben ser “HeavyDuty” y respetar las normas de peso que pueden contener según su fabricante, también puedes utilizar contenedores plásticos de diferentes tamaños, en ambos casos nosotros podemos suministrar los insumos. Para realizar tus envíos a cualquier país de destino, debes seguir las normas de tamaño, peso y volumen de tus paquetes. Conóce nuestros Tips de Reempaque haciendo CLIC AQUÍ.
El reempaque es un proceso que se realiza por nuestro personal en nuestras oficinas y consiste en agrupar tus productos y ordenarlos para que ocupen menos espacio, al mismo tiempo utilizar material de protección para todo lo que lo requiera y armar tu caja siguiendo ciertos tips para que llegue perfecta a tus manos. Conoce nuestro Servicio de Reempaque haciendo CLIC AQUÍ .
No existe un tamaño defino, pero si existen tamaños estándares de caja y nos adaptamos a ellos. Ubica la sección CAJAS y conoce nuestros tamaños recomendados haciendo CLIC AQUÍ. Recuerda, no recomendamos el uso de cajas EXTRA LARGE.
Todo material usado para reempaque por parte de la empresa tiene un costo adicional. El precio de reempaque es de $2 por pie cúbico, In / Out $15. Conoce más sobre nuestro Servicio de Reempaque haciendo CLIC AQUÍ.
Rastreo
Puedes verificar el estado de tus envíos con tu número de guía haciendo CLIC AQUÍ. O ingresando a nuestro sistema desde el correo de salida de carga enviado a tu correo electrónico.
Es el numero único y confidencial que genera nuestro sistema e identifica el/los paquetes que sean enviados. Puedes encontralo en el correo de salida de carga enviado a tu correo electrónico.
Esto se debe a que el paquete actualiza su estado en cada “punto de chequeo” el cual emite una alerta y automáticamente se carga en nuestro sistema de rastreo, mientras tus envíos estén en “transito” no tendrán cambio el estatus.
En cada “punto de chequeo” se emite una alerta la cual envía automáticamente un correo electrónico para notificarte en qué etapa esta tu envío hasta que llega al almacén de la ciudad de destino.
Las fechas de entrega son diferentes para cada país de destino. Nos comunicaremos contigo para coordinar el despacho de tu carga.
Contamos con una amplia red de gestión de carga para cada país de destino, esta se encarga de tramitar internamente cada proceso y “punto de chequeo” de tus envíos, para información adicional precisa y actualizada rastrea tu envío haciendo CLIC AQUÍ.
Nuestro trato es personalizado para cada cliente, si existe algún retraso con tus envíos será notificado vía correo electrónico o contacto telefónico directo desde nuestra oficina principal.
Pickup
Conoce nuestro Calendario de Salidas y Pickup haciendo CLIC AQUÍ. Actualmente tenemos servicio de pickup en Houston, Dallas, Fort Worth, Orlando, San Antonio, Midland, Odessa, Louisiana, Austin, Oklahoma y Tulsa y en todas las zonas circundantes a estas locaciones.
El servicio de pickup tiene un costo adicional que dependen de tu localidad y esta descrito en la planilla de envíos. Recuerda que debes agendarlo con 24 a 48 horas de anticipación.
No importa el tamaño de tu envío, siempre nos adaptamos a tus requerimientos.
Es una tarjeta de fidelidad que acumula puntos con tus envíos y te premia con el envío de una caja small completamente gratis.*Ciertas condiciones aplican
Servicios en sede
En nuestra sede contaras con suministro de cajas, contenedores plásticos, materiales de embalar, cinta, tijeras entre otros. Conoce más haciendo CLIC AQUÍ.
Casillero
Para solicitar tu Casillero HAZ CLIC AQUÍ y llena la planilla con los datos requeridos. Una vez enviada tu solicitud, estaremos dándole respuesta a la brevedad posible vía correo electrónico.
La solicitud de apertura del casillero es totalmente gratuita (NO APLICABLE PARA PROMOCIONES). Tenga siempre presente que luego de recibir su primer paquete en nuestras oficinas, el usuario tiene un lapso de 1 mes para darle salida a su envío. Al cumplirse este 1er lapso de tiempo, deberá pagar $2 USD por cada día transcurrido hasta los 30 días consecutivos por servicio de bodegaje. Posterior a este tiempo su carga pasará a un estatus de "ABANDONO DE CARGA".
Inmediatamente hayas realizado la solicitud de tu casillero, podrás realizar cómodamente todas tus compras en internet completando tus datos con tu numero de cliente y dirección de casillero.
Es de suma importancia que las compras que realices a través de cualquier proveedor o tienda online sean enviadas a nuestra dirección en Estados Unidos, no olvides colocar tu Numero de Cuenta al momento de comprar para poder identificar tu compra de forma apropiada. La dirección te será proporcionada en el correo de respuesta a tu solicitud de apertura de casillero. Tú dirección debe quedar de la siguiente manera: TU NUMERO DE CUENTA, TU NOMBRE320 Mason Creek Dr STE 170, Katy, TX 77450.Teléfono: (855) ZUCARGA / (855) 982-2742
Tenga siempre presente que luego de recibir su primer paquete en nuestras oficinas, el usuario tiene un lapso de 1 mes para darle salida a su envío. Al cumplirse este 1er lapso de tiempo, deberá pagar $2 USD por cada día transcurrido hasta los 30 días consecutivos por servicio de bodegaje. Posterior a este tiempo su carga pasará a un estatus de "ABANDONO DE CARGA".
Personal shopper
Es de suma importancia que las compras que realices a través de cualquier proveedor o tienda online sean enviadas a nuestra dirección en Estados Unidos, no olvides colocar tu Numero de Cuenta al momento de comprar para poder identificar tu compra de forma apropiada. La dirección te será proporcionada en el correo de respuesta a tu solicitud de apertura de casillero. Tú dirección debe quedar de la siguiente manera:TU NUMERO DE CUENTA, TU NOMBRE320 Mason Creek Dr STE 170, Katy, TX 77450. Teléfono: (855) ZUCARGA / (855) 982-2742
El costo del servicio de personal shopper se calcula según tus requerimientos.
Al igual que para el uso de tu casillero puedes comprar en todas las tiendas en USA que desees, sin límite de tiendas.
Almacenamiento y Bodegaje
Tenga siempre presente que posterior a la llegada de su carga a destino, el cliente tiene 15 días para el retiro de su carga en nuestras oficinas. Al cumplirse este lapso de tiempo (15 días) el cliente deberá realizar el pago de $2 USD por cada día transcurrido hasta los 30 días consecutivos; posterior a este tiempo adicional (30 días) su carga pasará a un estatus de "ABANDONO DE CARGA".
En nuestro CONTRATO, DISPOSICIONES Y CONDICIONES PARA EL USO DE NUESTROS SERVICIOS manejamos el término "ABANDONO DE CARGA" como: acción y efecto de abandonar, desistir o dejar paquetes propiedad del CLIENTE que, por razones voluntarias, de orden personal, financiero, legal o jurídico y comercial, se renuncia a favor de Zucarga Express LLC los derechos sobre la propiedad de las mercancías objeto de abandono.
Realice cualquier otra pregunta.
Realiza cualquier pregunta haciendo CLIC AQUÍ
